By the use of this website, www.mubcollection.com you agree to the following General Terms and Conditions:
The website www.mubcollection.com operates under the commercial name Dalia Rodriguez, registered VAT PT272468053 in Lisbon, Portugal.
For any inquiries about the Terms and Conditions displayed on this website, you can contact us through our contact form or sending an email to hello@mubcollection.com
Use of this site
Through the use of the website www.mubcollection.com the customer agrees to:
Use the site exclusively for information purposes and placing orders legally valid. Any order placed with fraudulent, false, or not accurate information will be canceled. Providing accurate and truthful personal data necessary to the processing of the order, handling, shipping, and delivery of the goods. Any order placed with false or not accurate personal information won’t be processed and will be canceled. In the event of suspicion of fraud, misuse of the site, and copyright violation, we may hand over personal data to the appropriate authorities.
Ownership of Intellectual Property Rights
The brand and the website www.mubcollection.com, all the contents are shown in this website belong to Dalia Rodriguez and are protected by the correspondent laws. Any reproduction, distribution, manipulation, or commercial use of any of the materials such as graphics, images, text, icons, trademarks, and names is forbidden.
Any bad use or incursion of functions of the website will be prosecuted to the full extent of the Portuguese law.
The text, images, sounds, animations, software and other content included in this website are the exclusive property of Dalia Rodríguez or its licensors.
Social Media
Customers and visitors sharing any social media content produced by the company on its social media accounts and platforms (such us Pinterest, Instagram, Facebook, Tumblr) must ensure to include the correct credits and property of images. Company and collaborative artists must be credited at any time.
Prices and Payments
All prices on this website are shown in Euros (€) and include the correspondent taxes if applicable.
In the event of a website price error when placing an order, we will contact the customer through the provided email address and in order to inform them of this error. Customers will be able to confirm and continue the purchase of the product at its correct price or cancel the order and be reimbursed for the total amount paid.
We reserve the right to modify any prices on this website at any time.
Payment methods
We accept payments via PayPal / Bank Debit and Credit Card. The customer must be aware of the following:
Customers can proceed to payment via Paypal with all major Bank Cards. PayPal ensures your payment details are protected.
Customers can proceed to payment using a Bank Card. Orders will be processed once payment has been received. Redsys ensures your payment details are protected.
Due to exchange rates, a variation of price may occur when converting prices to a different currency. We do not take any responsibility for any extra charges or bank fees your bank may apply.
All orders placed will be processed once payment has been received. You will receive a confirmation email from us once your order has been accepted within the following 24h-48h from receiving the payment.
Availability of Products
If for any reason, the items you have purchased are sold out or out of stock we will notify you even if a confirmation email has already been sent and we will proceed to an immediate refund or exchange.
Shipping & Delivery
We ship all orders via UPS or MRW (for International orders) and Correos Express (for orders inside Spain & Portugal).
Customers have an obligation of providing truthful and accurate personal information when placing an order. Incomplete or false personal information provided such as a delivery address, phone number or email address will make it impossible to deliver the correct service and the order will be immediately canceled. The customer is fully responsible for the truthfulness, accuracy, and completeness of the information uploaded, shared with, or sent to the site.
Orders to Non-European Countries may be charged with Customs fees once they arrive at the country of destination. Be aware the receiver is the only one responsible for any charge applied to the package at customs.
Please be aware that customs clearance processes at some international destinations may require extra time for delivery. Package delivery requires the signature of the customer or any other person receiving the package at the delivery address.
If the package is returned to MUB COLLECTION facilities, does not arrive at its receiver due to incorrect or not accurate delivery information provided by the customer, or is rejected by the customer at Customs, MUB COLLECTION. won’t take any responsibility for the return shipping costs or package resend costs. No money refunds will be accepted if a package has been rejected by the customer at Customs clearance and it’s returned to us. For any shipping assistance with your order please contact us at hello@mubcollection.com with the subject ‘Shipping’ and visit our Shipping Terms and Conditions.
Legal Notice
Dalia Rodriguez, with NIF: PT272468053, cannot assume any responsibility for the incorrect, inappropriate or illegal use of the information appearing on the following website: www.mubcollection.com
Within the limits established by law, we assume no responsibility for the lack of veracity, integrity, updating, and accuracy in data or information contained in their Internet sites. The contents and information do not bind us and do not imply opinions, advice, or any kind of legal assessment, as it is merely a service offered for information.
MUB COLLECTION Internet websites may contain links to other third parties not under control by Dalia Rodriguez, however, we cannot take responsibility for the content that may appear on these pages.
Any transmission, distribution, transfer, reproduction, storage, total, or partial public communication must have the express consent of Dalia Rodriguez as representative of MUB COLLECTION. Also, access to some of the services offered through the website should provide some personal data.
In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation – GDPR), we inform you can fill in these forms, your personal data will be stored and processed by www.mubcollection.com for the offering and providing our services and informing improvements to the website. Also advised you can exercise rights in access, rectification, cancellation, limitation, portability, and opposition to your personal data, free via email to: hello@mubcollection.com with your identification.
Third Party data
We do not sell or rent customer’s personal data to any other entity. We may provide your data to our partners. These partners are involved in the execution of the agreement. All personal data provided by the customer will be extremely confidential. In the event of suspicion of fraud or misuse from any of our partners, we may provide data to the appropriate authorities.
Google Analytics.
We use Google Analytics, a web analytics tool that helps us understand how visitors engage with our website. We use this information with the only purpose of improving our web store and the shopping experience. Google Analytics uses your IP providing us information such as your location and shop navigation activity.
Google Analytics does not show us any other personal information but your location and webshop activity. This information is aggregated and anonymized so that we cannot access personal information such as IP addresses.
We may use this anonymized data for our internal marketing and demographic studies to analyze, profile and monitor customer patterns in order to be able to improve our products, services, and customer shopping experience.
By accepting our Terms & Conditions, you have confirmed that you have read and understood the content of this privacy policy and that you, as applicable, consent to us to process your provided personal data in accordance with the provisions herein.
You have the right to request inspection, modification, or removal of your personal data from our servers, please contact us at hello@mubcollection.com
Shipping and Delivery
Shipping costs vary depending on the destination country and the shipping option you choose (normal or express). Shipping costs are calculated automatically and reflected on the payment page. Shipments are normally made within 72 hours after placing the order. The delivery date depends on the courier, although it is usually not more than 5 days.
We remind you that the country’s customs or tax expenses will be borne by the customer. Kindly bear in mind that MUB COLLECTION will not be responsible for any delays that this may cause.
Normal shipments are sent with Correos (www.correos.es) as registered shipping and express shipments with Correos Express (https://www.correosexpress.com), UPS or MRW for other destinations. Both types of shipments have tracking numbers. Below you can see the different shipping methods, prices, and delivery times:
* Express shipping is not available for Ceuta, Melilla, the Balearic Islands, or the Canary Islands at the moment.
Normal Shipping Pricing
- SPAIN & PORTUGAL: €5 (5- 7 days)
- EUROPEAN UNION: €1 (7-10 days)
- USA AND CANADA: €8 (15-25 days)
- REST OF THE WORLD: €10 (15-35 days)
Express Shipping Pricing
- SPAIN: €10 (24-48 hours)
- EUROPEAN UNION: €13 (48-72 hours)
- USA AND CANADA: €64 (48-72 hours)
- REST OF THE WORLD: €28 (48-72 hours)
Returns & Exchanges. Sizing.
If for any reason when you receive your order you are not completely satisfied with it, you have 15 calendar days from the date of receipt to make your return but you have to contact us within 5 days after the arrival of your order.
Returned items must be in their original, unused condition, with all product tags and accessories included. In case of making a return, the shipping costs will not be refunded. In the event of using a Return Label, shipping costs will be deducted from the total Refund / Store Credit amount. Shipping costs are non-refundable in any case.
Please contact us at hello@mubcollection.com if you have any doubts about returning an item
Faulty product
In the event of a faulty product please contact us during the next 48h from receiving the product at hello@mubcollection.com with the subject ‘FAULTY’ indicating the problem and your order number. We may ask for graphic proof (pictures).
Applicable law and jurisdiction
The site www.mubcollection.com operates under and is subject to Portuguese law.
Any dispute arising out or in connection with the General Terms and Conditions above-mentioned, the agreement, or any other legal issues that may occur will be resolved by the Portuguese law and its competent court.
